It was an automation that actually tried the "Hello? (Pause). Hello? Oh hi, sorry, I was having trouble with my head set" thing. Really? F**k off, morons. CLICK. It's a scam and they try to get you to say "Yes" so they can alter the recording to get you on the hook for something.
Automated message about how I've stayed at one of their resorts before (after starting with the "Hello? (Pause). Hello? Oh hi, sorry, I was having trouble with my head set" bit).