We got two calls from this number at 2:33a & 3:05a in the morning. It was a pre-recorded "promotion" from TBS for its new show "Neighbors from Hell." The problem for us is that the calls woke us up in the middle of the night when my wife is sick and already struggling for sleep. The problem for them is that this is a blatant violation of FCC regulations governing when solicitous calls can be made. They better hope they get enough advertising and sponsor revenues to pay the hefty fines they'll incur for this stupid marketing stunt. If you received such a call, PLEASE REPORT IT TO THE FCC and help put an end to this rude and inconsiderate practice.
If you received an unsolicited prerecorded commercial telemarketing call at your home, your letter to the FCC should state that
# you received the call in the privacy of your home on your residential phone line.
# the call was prerecorded.
# the call was a commercial advertisement or solicitation in violation of the Telephone Consumer Protection Act (TCPA).
# you have no established business relationship with the caller, and that you never consented to receive pre-recorded calls.
You should provide as much information as possible to help identify the caller such as name, address, callback number, who the call was on behalf of, and the product or service offered or advertised. You must also provide the date and time (the more specific, the better), as well as Caller ID or *69 information on the caller's number if you have it.
Your letter need not be lengthy; a one-pager containing the above is quite adequate. You can mail (or fax) your letter to
Delores Browder
Enforcement Bureau
Federal Communications Commission
445 Twelfth St. SW
Washington, DC 20554
Fax: (202) 418-6533
Sample Complaint Letter
BY FACSIMILE
TO (202) 418-6533
Delores Browder
Enforcement Bureau, Room 3A622
Federal Communications Commission
445 Twelfth St. SW
Washington, DC 20554
Re: Unsolicited Pre-Recorded Telemarketing Call to Residence in Violation of the TCPA
Dear Ms. Browder:
I am writing to register a complaint concerning a violation of the Telephone Consumer Protection Act of 1991 (TCPA) by [COMPANY NAME].
Specifically, on [DATE] at approximately [TIME] local time, I received a pre-recorded commercial telemarketing solicitation on my home telephone, [PHONE NUMBER]. The caller identified himself/herself as [NAME], and stated that he/she was calling on behalf of [COMPANY NAME AND ADDRESS] regarding [SUBJECT OF SALES PITCH, OFFER, OR ADVERTISEMENT]. The message provided a callback number of [CALLBACK NUMBER], and my Caller ID unit listed the caller's number as [CALLING NUMBER].
Neither I nor anyone else in my household has an established business relationship with [COMPANY]. In addition, no member of my household has given consent (express or implied) to receive such pre-recorded commercial solicitations.
Please take remedial action against [COMPANY] (and, if applicable, the service bureau placing the call on their behalf). I would appreciate your informing me by letter of any enforcement actions initiated as a result of this complaint.