I answered the phone by just the business name, I usually also say my name. The caller asked to speak to me by first name. Asked her if "I" was expecting her call. She said no, and I told her "I" was with a client and unavailable at the moment, and asked if she would like to leave a message. She said no, she would call back. I asked her if she was calling to sell "me" a product or service, and she hung up.