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Forget it, nothing you ever do will get Emile fired.  He is one of the "chosen" ones at AT&T.  Believe me, many people within the organization see what he gets away with every single day and nothing is ever done about it.  His entire organization is slimy.

I know that for the most part you guys have been burned too many times by scammers like this but I just want to let you know that one of the main reasons for AT&T bringing on Solutions Providers was to eliminate bad customer service.  The ironic part is that some of the SP's out there ruin a great program for the rest of us that are truly helping AT&T's customers.  We are allowed to sell for AT&T and sell under the exact same prices and promotions that AT&T can offer you directly.  The main benefit of having an SP as your AT&T rep is that you should be getting the one on one support that every consumer wants and needs.  Instead of calling and speaking to Bob one call with a long issue and then having to call again and reexplain the same long issue to Tom and so on and so on you will have one point of contact to call for all of your Telecom needs.  As with everything in life it only takes one or two bad apples to ruin a great idea and program.  I would recommend searching on Google for AT&T Solution Provider Champions and going through one of those companies veruss any of the people calling you and being completely unprofessional.  Telemarketing is a huge marketing source for all large businesses and all businesses need sales in one way or another to stay in business.  My point is that sales reps sometimes get a bad reputation because of guys like the ones you talk about above but without sales reps everyone wouldn't have a job because if you really think about it every business relies on someone down in the trenches making sales.  Dealing with an AT&T SP Champion is no different than dealing with AT&T and you will receive the one on one support by calling your sales rep or their manager for all your Telecom needs. By dealing with an SP Champion you are letting us do all the leg work and it eliminates you from having to wait on hold, wasting your valuable time.  We have huge dedicated departments at AT&T that handle all of our sales or customer service issues and can have a billing issue or DSL problem fixed for you within minutes when you will still be on hold.  You can also call AT&T corporate to fix billing issues or anything else even if you buy from a SP.  That seems to always be the biggest misunderstanding is that SP and SP Champions are no different than dealing with AT&T corporate.  You buy from us or from them at the same prices and promos and you bill comes from AT&T, your repaier comes from AT&T and all of your other services come from AT&T.  Just because our company name isn't AT&T doesn't mean that we are not selling directly for AT&T and our SP channel produces more volume than many other channels within AT&T.  It's just like when you walk through the mall especially when you walk into a cell phone store where they sell more than one cellular carrier.  The majority of the stands at the mall and stores where you buy your cell phones from are not in any way Verizon or AT&T corporate employees, they are distributor's for these massive corporations.  Which is what the SP's used to be called which was AT&T Distributor but no matter what new terms they come up with for our group we are constantly going to clean up the bad apples messes they create and I sincerely apologize for any problems that any of you have experienced.  I encourage you to call AT&T directly and ask for their Complaint Dept. because they will deal with an SP that has as many complaints as I have seen on this site by simply getting rid of them.  AT&T nor the rest of the SP Champions want SP's out there acting like this and ruining our reputation because they are trying to slam customers into ordering something they don't want.  We want them out of the program just as bad as you guys do so please file your complaints with AT&T so they actually get to the Executives that control this particular SP's future with AT&T.  Any AT&T number can connect you with this department and I encourage you to please make those calls so AT&T can get rid of the bad apples so maybe one day the SP Champions can continue to help our customers without having to clean up other bad apples messes they created by lying or slamming customers.  I hope this helps explain what a SP is and that our intention isn't to upset AT&T customers or our competitions customers it is to provide you with excellent customer service and sales support.  We are working on eliminating the bad apples and just this year alone AT&T got rid of 50% of the SP's out there that had complaints like these above.  From the looks of their website they may have been one of the ones AT&T got rid of because I don't see anything on their site indicating they represent AT&T and they would have our SP logo if they were still selling.  Good Luck to all of you and Please check out this link with the 2010 SP champions which is on AT&T's website http://www.corp.att.com/alliance/champions.html

Yeah that's nothing, I worked for a company like that.  We would do everything imaginable to slam people using at&t.  AT&T is too stupid to shut these people down.  They make them too much money.  We would Slam their DSL, Their Long Distance, everything you can think of.  Then our IT would cut the tapes and send them to at&t.  After we were done pissing off all at&t's customers we would call from another company and switch them away from at&t to Birch.  I did this for a few months and regret ever dealing with those scumbags.  AT&T can't shut them down because they keep changing their name.  I know they go by Advanced Integrated Communications, New Choice Communications, Protel Communications, MegaCom and a few others their are located in Las Vegas.  If you ever get a call from them hang up they are really bad news.

I know the Las Vegas office is still slamming people real bad.   Protel is one off the names I worked for.  The owners there tell us to say whatever we need to and they'll clean it up later.  They also used the name Evergreen while I was there and Venture Group.  The best part is that after they blast dial all these people and give at&t a bad name they have other teams of CLEC companies that call the same people and they switch them away from at&t.

If you look at some of the Champs they are the ones slamming. That's how they made Champs