The number is for Synergy Hospitality Group in Orlando, FL. The free cruise is a pretext to sell a vacation package and timeshare presentation.
1768 Park Center Drive
Suite 340
Orlando, Florida 32835
Tel: 407.996-2020
Toll-Free: 888.445.8618
Fax: 407.996-2021
The prerecorded call is in violation of at least 3 provisions of the TCPA.
1) Making a call to someone on the federal DNC list (if you have signed up)
2) Placing a pre-recorded call without permission your
3) Failing to include the phone number of the company in the recording
4) Failing to include the name of the company in the recording
Once you talk to a rep, you can ask for a copy of their written DNC policy. By law, they have to give you one. When a rep from this company refuses, ask if they even have one. If not, you have them on 3 more violations of the TCPA.
5) Failing to provide a written DNC policy upon demand
6) Training telemarketing reps in the existence and use of the DNC policy
7) Creating a DNC policy in the first place (a manager specifically told me that they didn't have a written DNC policy to hand out)
Each violation carries a penalty of $500, payable to you. You can even sue in your local small claims court.
I'm not a lawyer. This is not legal advice. Proceed at your own risk, and don't ask me for help. The info is on the web. Look it up. Google is your friend. http://www.panix.com/~eck/telemarket.html
Received a call from this number on 06/11/2009 around 1:00 pm on my home phone, which has been on the DNC registry for over a year. The caller ID reflected EMBARQ (407) 933-2679. I did not answer the call. I reported it via the FCC's online complaint form and received a letter in the mail indicating that "after reviewing and investigating your complaint, we have determined that unfortunately the facts presented in this case do not indicate a violation of the Communications Act of 1934, as amended, or the FCC's rules on which we can take enforcement action." Umm... WHAT?? Okay, so basically "Do Not Call" doesn't mean do not call. I have a feeling that I need to gather a ton of info from the caller in order to report a violation to the FCC, but I shouldn't have to do that (from what I understand, it can be a struggle to get anything out of the callers anyway... or what if they hang up on you?). I received a call that I shouldn't have. Period. Where is the recourse?
It's a moot point anyway, because I have since canceled my home phone service due to several calls from so-called charities and "surveys," which apparently do not fall under the Do Not Call mandate. Well, I refuse to pay to be harassed.