"This is Jeff the electrician. I need to get a hold of your head of maintenance...What's is name again?"
"We have no 'head of maintenance'. What is this call regarding so I can get you to the proper person?"
"what did you say?"
What is this call regarding so I can ..." and he hung up
"This is Jeff the electrician. I need to get a hold of your head of maintenance...What's is name again?"
"We have no 'head of maintenance'. What is this call regarding so I can get you to the proper person?"
"what did you say?"
What is this call regarding so I can ..." and he hung up