That was their same claim when they called me, wanting remote access to my computer. Saying I had vicious malware on my computer that needed to be removed immediately before I ruined my computer. This made me suspicious because I haven't reported any problems and I know better than to give remote access to my computer to a total stranger. I also have a reliable security program on my computer that hasn't flagged anything.
I told them I was too busy to have this conversation and they kept insisting it would only take a minute to just access a new tab and they would walk me through the rest...... ummmm no
Scam call claiming to be from Windows support and stated they are located in Saginaw MI. Wanted to access my computer to fix a problem I was having. Questioned what the planned to do and he said they would have to find the bad files and correct them. When asked which files had problems he said he had to have access to find out. He sounded like he might be from the region around India of Pakistan. I am a software engineer. I hung up the phone.
I just got a call from this number saying I had viruses in my computer and they work for micros. I told them I don't have a computer, so how can I have viruses, guy with very thick Indian accent got mad at me asking why I don't have a computer? He also said he knew I had a computer.