It's a VoIP service --- basically it’s a VoIP business service aimed at consumers. Consumers who don't have a corporate IT department to explain to the average user how "Voice over Internet Protocol" really works may be confused. So Joe Sixpack --- whose intellectual capacity never gets them beyond the sports page --- will be totally lost what's going on with VoIP. And most of these complaints either came from “Joe Sixpack” types or maybe some weird disinformation shills working for AT&T. I've been a Ooma subscriber since August 2013 --- for almost exactly two years now. And every interaction with Ooma has been totally logical and professional. In Northern California I was able to “purchase” for approximately $20.00 my former AT&T number in Area Code 510 and assign it to my new Ooma.com account. And I signed up for the Ooma.com “Premium Service” at $9.99 per month which gives me extra services and some very interesting detail on my call history. My Ooma service is located in my office where I have a relatively fast broadband connection which my desktop router spreads out to my desktop iMac, the Ooma telo device and a port I keep available for guests to plug their laptops into. The only other Ooma charges to my monthly charges for state and federal taxes that are due for the actual local and long-distance calls that I make. The average total has been about $14.31 per month for the past 23 months. And my previous handset now plugs into the new Ooma.com “telo” device which cost me about $100 to purchase. Before I was paying AT&T was approximately $55.00 per month. Versus the less than $15.00 that I am now paying for my telephone service. I’m happy with this deal. The decision to go with Ooma was much like the choice between “ … do you want an ice cream cone or a sharp stick in the eye”! My clue to Joe Sixpack --- the AT&T program is the “sharp stick in the eye” choice.