What rules must telemarketers follow when they call?
The CRTC has rules for telemarketing calls. For example, at the beginning of a call, the telemarketer must tell you why they’re calling and identify on whose behalf the call is being made. Telemarketers may only call you within specific calling hours. There are also rules limiting the use of Automated Dialing-Announcing Devices (ADADs).
What happens to a US telemarketer who violates the Canadian National Do Not Call List rules?
Telemarketers from the US, and other countries, making calls to Canadian consumers must still follow the CRTC’s Unsolicited Telecommunications Rules, including the National DNCL Rules.
If a Canadian organization hires a telemarketing agency outside of Canada, and there's a complaint against the organization, it will be investigated by the CRTC. If a telemarketer has violated the Rules, the CRTC may impose a penalty of up to $1500 per violation for individuals and up to $15,000 per violation for corporations.
Remember that whenever you receive a telemarketing call, you can ask the caller to add your phone number to their internal do not call list.
I received a telemarketing call that I think was fraudulent. What do I do?
Even if your telephone number is on the National DNCL, you may still receive fraudulent telemarketing calls. That’s why it’s important to always be on your guard. If you receive a call that you think may be fraudulent, contact your local police or The Canadian Anti Fraud Center (1-888-495-8501), a national anti-fraud service jointly operated by the RCMP, the Ontario Provincial Police, and the Competition Bureau.
How do I make a complaint about a telemarketing call?
If your number is on the National DNCL, and you still receive telemarketing calls more than 31 days after you registered, you can file a complaint.
You can also make a complaint if you have received a telemarketing call that breaks any of the Telemarketing Rules, such as calls made to you outside of allowable calling hours, or calls made using an Automated Dialing-Announcing Device (ADAD).
The full set of Rules can be found on the Telemarketing information page in the Consumers section of the CRTC website. You can also read a condensed version of the Rules in the National Do Not Call List and Telemarketing Rules.
You can make a complaint online or by phone.
Online:
Go to the National DNCL Web site
By phone:
Call toll-free 1-866-580-DNCL (1-866-580-3625) or
Call 1-888-DNCL-TTY (1-888-362-5889) only if you are calling from a TTY device.
When filing a complaint, you must provide the following information:
name and/or number of the telemarketer
date of the telemarketing call
nature of the complaint
contact information, such as name, address, and telephone number
What rules must telemarketers follow when they call?
The CRTC has rules for telemarketing calls. For example, at the beginning of a call, the telemarketer must tell you why they’re calling and identify on whose behalf the call is being made. Telemarketers may only call you within specific calling hours. There are also rules limiting the use of Automated Dialing-Announcing Devices (ADADs).
What happens to a US telemarketer who violates the Canadian National Do Not Call List rules?
Telemarketers from the US, and other countries, making calls to Canadian consumers must still follow the CRTC’s Unsolicited Telecommunications Rules, including the National DNCL Rules.
If a Canadian organization hires a telemarketing agency outside of Canada, and there's a complaint against the organization, it will be investigated by the CRTC. If a telemarketer has violated the Rules, the CRTC may impose a penalty of up to $1500 per violation for individuals and up to $15,000 per violation for corporations.
Remember that whenever you receive a telemarketing call, you can ask the caller to add your phone number to their internal do not call list.
I received a telemarketing call that I think was fraudulent. What do I do?
Even if your telephone number is on the National DNCL, you may still receive fraudulent telemarketing calls. That’s why it’s important to always be on your guard. If you receive a call that you think may be fraudulent, contact your local police or The Canadian Anti Fraud Center (1-888-495-8501), a national anti-fraud service jointly operated by the RCMP, the Ontario Provincial Police, and the Competition Bureau.
How do I make a complaint about a telemarketing call?
If your number is on the National DNCL, and you still receive telemarketing calls more than 31 days after you registered, you can file a complaint.
You can also make a complaint if you have received a telemarketing call that breaks any of the Telemarketing Rules, such as calls made to you outside of allowable calling hours, or calls made using an Automated Dialing-Announcing Device (ADAD).
The full set of Rules can be found on the Telemarketing information page in the Consumers section of the CRTC website. You can also read a condensed version of the Rules in the National Do Not Call List and Telemarketing Rules.
You can make a complaint online or by phone.
Online:
Go to the National DNCL Web site
By phone:
Call toll-free 1-866-580-DNCL (1-866-580-3625) or
Call 1-888-DNCL-TTY (1-888-362-5889) only if you are calling from a TTY device.
When filing a complaint, you must provide the following information:
name and/or number of the telemarketer
date of the telemarketing call
nature of the complaint
contact information, such as name, address, and telephone number