Hi william habib how are you?
i have worked in fsource international for some months.they all are using fake names.all of them read and cram scripts before talking to you.this call center is in karachi pakistan.there are many interesting things that i can tell you about this call center.for example transfer of call!!
the guy tells you that sir now i am going to transfer this call to my senior manager who will provide you the gift claim code so plz hold on for a moment.now you may think that the manager must be in his separate room and call will be transferd to him,but actually that manager is called "closer".and he is always standing near agent there are 4 to 5 closers on floor.now agent puts the call on mute and shouts.....
transfer..............
and leaves the chair for closer.closer starts to talk to you after opening volume of calling software so you dont realize that what happened.
wanna chat more and wanna know other things?real names of agents?
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