If our agent called and you and you were not able to speak with them I apologize. Please do call back. If your name and number is in our files it is important that we speak with you. In the event that you are not the individual we are trying to contact we would like to verify and notate the file so we do not waste any more of your valuable time or ours.
I just had some guy named Rudy from this company, NLS, call me. He called my cell phone 6 times... BACK-TO-BACK... until I answered!! When I checked the voicemail before answering, he said he was looking for a Jason. When I answered the 6th time he called, he asked for Charles. I told him he had the wrong number, then he said "I'm actually looking for Jason".... Who does that?? That's a ridiculous Bill Collector Scam!! This company is borderline HARASSING!! You don't call someone continuously UNLESS YOU KNOW you have the correct phone number!!
I apologize for the inconvenience to you. This is not how we conduct business and we will be retraining this agent to be sure this does not happen again. It sounds like he was having some difficulty with his computer system and was dialing the same number when he had the next file already open. That could explain asking for the wrong person and possibly why you got back to back calls. I believe I have Identified the file and marked it clearly so you will not receive any more calls. If you do receive any more calls from our office please ask to speak with a manager and we will address the situation.
The phone # 425-212-1578 belongs to New Leaf solutions, a debt collection company that makes it their business to harrass people, whether or not they reach the party they are looking for. By Washington State Law (where their business is ie: in Everett Wa. with one of 5 owners name of Rocco Liace) they can no longer call you once you tell them to stop calling you. If they don't stop, report them online to the Attorney General of Washington state at their website (easy to find via google). The same is true for out of state debt collectors (report them to their state's attorney general). This is a good way to get them to stop their harrassment (you know, calling at early/late hours, multiple times, verbally aggressive tacticts, etc).
New Leaf Solutions LLC is NOT a debt collection company. Under no circumstances does New Leaf Solutions LLC allow its employees to make calls with the intent to harass, intimidate, or annoy any person. If you do not know the person we are trying to contact the n tell us politely so we can stop wasting our time and yours. You seem to have some confusion between telemarketing calls and calls for consumer accounts. We do not make telemarketing calls or call from a commercial calling list. If you really fell you must waste the time of the Washington state attorney general to resolve a matter that you could have just been an adult about the feel free to do so. Here is their website address http://www.atg.wa.gov/FileAComplaint.aspx#.UUiwrhfvugs