http://www.receivablesperformance.com/
Receivables Performance Management
Telephone and Fax
Phone: (866) 212-7408
Fax: (888) 203-3641
Client Services
Phone: (888) 452-9175
Fax: (425) 412-2543
Escalations
Phone: (888) 838-5123
Email:
[email protected]
Mailing Address
Receivables Performance Management
20816 44th Ave W.
Lynnwood,
WA 98036
Postal Address
PO Box 1548
Lynnwood, WA 98046
For Disputes or to Report Bankruptcy
Please call (866) 212-7408 to speak with and Account Representative regarding your dispute or mail your dispute details to:
PO Box 1548
Lynnwood, WA 98046
____________________________
Extensive complaints on BBB page.
BBB:
BBB ACCREDITED BUSINESS SINCE 5/22/2014
Receivables Performance Management LLC
Phone: (866) 212-7408
Fax: (888) 203-3641
View Additional Phone Numbers
20816 44th Ave W, Lynnwood, WA 98036
[email protected]
View Additional Email Addresses
http://www.receivablesperformance.com
BBB® Accredited Business Seal BBB® B Rating
On a scale of A+ to F
Additional Complaint Information
On February 25, 2013, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege Receivables Performance Management LLC promises upon settlement, the debt information will be removed from the consumer's credit report; however, the company does not remove the debt information. According to information provided to BBB by the company, they use an automated system to update credit information when an account is marked disputed, settled or paid; as a back-up, a manual process can be implemented to update or delete information from a consumer's credit history. Consumers further allege company representatives exhibit inappropriate behavior, use scare tactics, call multiple times throughout the day or disconnect the call when the consumer answers the phone.
According to information provided to BBB by the company, they discipline employees who are not compliant or respectful when speaking with consumers. The company also states its auto-dialer may attempt to call a consumer up to three times a day, and it may take a few seconds to connect a consumer with an employee; the company states it is working to improve its auto-dialer and reduce disconnects.
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