http://www.receivablesperformance.com/
Telephone and Fax
Phone: (866) 212-7408
Fax: (888) 203-3641
Client Services
Phone: (888) 452-9175
Fax: (425) 412-2543
Escalations
Phone: (888) 838-5123
Email:
[email protected]
Mailing Address
Receivables Performance Management
20816 44th Ave W.
Lynnwood, WA 98036
Postal Address
PO Box 1548
Lynnwood, WA 98046
For Disputes or to Report Bankruptcy
Please call (866) 212-7408 to speak with and Account Representative regarding your dispute or mail your dispute details to:
PO Box 1548
Lynnwood, WA 98046
http://www.bbb.org/alaskaoregonwesternwashing ... -management-llc
BBB Accredited Business since 5/22/2014
Receivables Performance Management LLC
Phone: (866) 212-7408
Fax: (888) 203-3641
View Additional Phone Numbers
(425) 412-2600(Phone)
(888) 452-9175(Phone)
(888) 838-5123(Phone)
(425) 412-2543 (Fax)
(888) 203-3640 (Fax)
20816 44th Ave W, Lynnwood, WA 98036
[email protected]
View Additional Email Addresses
[email protected] - Communication/Mass Email
[email protected] - Communication/Mass Email
[email protected] - Communication/Mass Email
http://www.receivablesperformance.com
BBB® Accredited Business Seal
BBB® B Rating
358 complaints closed with BBB in last 3 years | 132 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 266
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 90
Total Closed Complaints 358
Additional Complaint Information
On February 25, 2013, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege Receivables Performance Management LLC promises upon settlement, the debt information will be removed from the consumer's credit report; however, the company does not remove the debt information. According to information provided to BBB by the company, they use an automated system to update credit information when an account is marked disputed, settled or paid; as a back-up, a manual process can be implemented to update or delete information from a consumer's credit history. Consumers further allege company representatives exhibit inappropriate behavior, use scare tactics, call multiple times throughout the day or disconnect the call when the consumer answers the phone.
According to information provided to BBB by the company, they discipline employees who are not compliant or respectful when speaking with consumers. The company also states its auto-dialer may attempt to call a consumer up to three times a day, and it may take a few seconds to connect a consumer with an employee; the company states it is working to improve its auto-dialer and reduce disconnects.
10 Customer Reviews on Receivables Performance Management LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10
Additional Information
BBB file opened: July 26, 2011
Business started: 08/01/2002
Business started locally: 08/01/2002
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us
Phone Number: (907) 269-8110
Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
[email protected]
Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
[email protected]
Oregon Division of Finance & Corporate Securities
350 Winter St NE Rm 410, Salem OR 97301
http://www.cbs.state.or.us/dfcs
Phone Number: (503) 378-4140
[email protected]
Type of Entity
Limited Liability Company (LLC)
Business Management
Mr. Howard George, Member/CEO
Mr. Mark Case, Director of Compliance General Counsel
Mr. Chris Vitoz, COO
Contact Information
Customer Contact: Mr. Mark Case, Director of Compliance General Counsel
Principal: Mr. Howard George, Member/CEO
Business Category
Collection Agencies Collection Agencies (NAICS: 561440)