This apparently is part of the Nationwide Marketing 561-432-6200 (timeshare sales) scam. Based out of VA (and a cell phone).
The woman says she's from Customer Service, but doesn't give a company name, and they want to finish the digital recording so they can expedite the information to me. (She was stumbling through most of it, as if not really knowing what she was talking about.)
If you are not familiar with this scam, search the number listed above for much more information. It appears to me they recruiting a female to perhaps make it sound more legitimate. I have not been answering their repeated phone calls.