I had the same problem, they wanted me to pay $150 minimum and said they can't accept any less, my total outstanding balance was only $600. But I found the website address on a bill they sent me and was making payments on the site without having to deal with them personally and now I can't even find the website. SO I am just going to dispute it on my credit report. These banks are getting really greedy and desperate!!
A two person 'company' that has terrible automated voice prompts. Customer service reps will mock and tease you when you ask a simple basic question. They will not acknowledge your requests to be taken off their calling list, and will state that they are above the law in regards to the National Do Not Call list.
They have called and left two automated messages for me to call them back in reference to file #-------------. They don't even leave their name. I refuse to call anyone who cannot leave me their company name.
They call my cell phone all the time and this time they left a message, however, they were calling for my old roommate. When I asked who they were, they refused to tell me what type of company they were. Sounded like KD or KB Merrill or something like that. I think they are a collection agency. That's the only thing I can think of why they would call for my old roommate.