they called my husbands cell. we are 2 weeks late due to our vacation and I forgot to pay before we left. So he answered and they began yelling at him telling him he called them. He said, "no you called me." they told him this was in in bound call line only and again she began to berate my husband. He still didn't know what this was about so he hung up. I went to my cell and paid the bill and then looked up the number. Sure enough I found it was indeed verizon and all that was said above. No big deal, bill was only 2 weeks late and 1st time ever. So the whole thing was ugly.