I called the VP of Support number that was posted on here (267-261-7509)and his name is Darrell Jennings. He assurred me he would take care of it and also gave me another number to use. Dan Quintanna at 786-552-1900. Give it a try!
I just called the number that was posted earlier on this site (267-261-7509). I pressed #2 for customer support. Someone with a thick accent took my number and said they would contact the customer that is calling my number and let them know it is not a fax machine.