Same experience as Larkin. They call asking for the owner by his first name like they are his best friend.
I screen his calls and he does not take cold calls either. Refuse to identify themselves or their company. When I offer to transfer them to an anonymous voice mail, they hang up.
Billy, not is real name I am sure called a friend of mines company. When I explained he was out of town his response was "That's convenient". When I said excuse me, there was a death in the family and he is out of town at the funeral and his response was "Boo-Hoo" and he slammed the phone in my ear. As a collection manager for a telecommunication company he would be fired for his actions but this collection company follows their own rules and you can never get in touch with them.