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You should call them again, then, and ask them if they have numerous customer IDs listed under your name.  If they do, ask them to put them ALL on do-not-call.  
This is only a hunch.  I used to telemarket for San Francisco Symphony (don't kill me!) and this problem would come up a lot.  The thing is, whenever a patron would buy something (like a ticket), a new customer ID would automatically be created for them in our database.  This makes it hard to put them on do-not-call when we're really only canceling one of the IDs under their name.  
So, yeah, try this, and I apologize if it doesn't work.
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