Called the number back. Automated system says it's ERC (ercbpo.com). Looked them up:
ERC is an international BPO and a full service, end-to-end provider for every aspect of the customer lifecycle. Across seven locations, we are one powerful team, dedicated to deliver the best customer experience and results possible on behalf of our clients. It’s not a mission statement. It’s an unwavering commitment from each one of us.
So whether we’re providing recovery, outsourcing, market research or any other service, we’ll continue to invest in technology, tools and talent, while leveraging best-in-class analytics and business intelligence. We won’t just check the boxes. We’ll keep pushing, keep innovating, enhancing our services, so we can enhance the lives of those we serve.