I got the call a moment ago from an individual claiming to be a member of MS Support doing a follow up.
The person knew my first name and that I had called MS Support 5 days ago. He advised me that a "new" copy of XP had been shipped to my address and wished to know if I had received it, I corrected the individual that I was running W7 instead of XP and asked him to verify my address, which he said he could not do. I finally got him to admit the address used was in Ohio (which is incorrect) and that he was in Manilla, Phllipines...Funny, it was 7:20 AM in Manilla when he called.
I think someone is trying to run a scam here.
Actually, this was a GOOD thing. I had an issue with OS update failures and they worked with me (for FREE) until my issues were resolved. They kept calling until they were able to reach me.
Glad to read this! I had a missed call from them today, and I couldn't understand the message. I have been corresponding through e-mail with their tech support for WEEKS and they haven't been able to resolve the issue. Hopefully they call back tomorrow and it can finally get fixed!