I spoke with a donato working there, I filed an application two week's ago and not had a problem with them. I got my loan in full and I did speak with an anthony and he was a sweet heart, he helped me to understand some things on my contracts. I find it weird that you would have a problem with them! I refered them five friends and family memebers and they all delt with Anthony and Nick. I suggest you try to call them again.