It's now Plum windows and doors. I worked with them for a little bit before they decided to get rid of their hourly pay and stick on commission. They switch their name every few years to fool the Tucson community. Local radio great Pete Delgado works for them too.
This is a rip off of the worst kind! As far as rating this company, I put them right up there with the TRAVELERS! I don't know if they have moved up to Tempe now but I couldn't find their web-site for Tucson. I did find the address for their operation in Tempe, AZ.
They put a flyer on my door and I called them, as I needed new windows and a patio door.
As I look back on this now, I had just had foot surgery, had trouble getting around, and was on pain medication. My sister had just passed away, I was under a lot of stress, and it was not a good time for me to be doing this.
They were in a big hurry to set up an appointment, then called me back and said they were having this Eddie Flores come out because they wanted to use my house for advertising and I would get a Special Discount because of that fact.
Well he came out at about 1:30 - 2:00pm. He just kept talking and talking about all the wonderful things they could do with my windows and patio doors, and how bad my windows and doors were. How they would take the old ones completely out and reline the openings of the windows with insulation then re-frame and install these "Can't Be Beat, Energy Efficient Windows".
After 4-5 hours of listening to this, I am so sorry to say I fell for it, and signed a contract for an outrageous amount of money.
This was on a Thursday or Friday night. I had until Monday at 12:00pm to cancel and get the cancellation to them, 130 miles away.
I didn't do it, because it had to be sent by special delivery and all, and I didn’t know how to go about doing all that, and couldn’t get around that well and was told not to be driving. But I did start calling them letting them know I didn't want to go through with this. The one of the owners, who told me if I didn't go through with it, he would sue me! So, I figured I have no recourse.
He told me they had so much invested in my new windows already I couldn't back out. That they had a big assembly plant set up in Tucson and were already assembling my windows. Saying they were building them in their shop as we spoke. I didn't know what I could do.
I waited, 4 weeks. Roseanne called and said my windows were in and they were coming to install them that next week. I told her that I was having surgery on the day they wanted to put them in and she was not happy. Then the next day she called me back and said my windows weren't on the shipment, so they wouldn't be out!
I waited 2-3 more weeks and Roseanne called again. Set up another appointment.
The installers came out and put one window in, so I could see it. However, they didn't take out the framing on the outside of the window. Because they didn't do that they couldn't insulate around the window, as promised. They didn’t install the new energy efficient framing that was going to keep out the heat and cold.
I looked at the window they put in and I could have gone to Lowe's or Home Depot and ordered them, or ordered them on the Internet and had them shipped and installed for many thousands of dollars less. It had all the stickers on it like it came from one of those stores; the kitchen window cost them $71.40.
When I called and complained, I was told that there was nothing wrong with my frames and they couldn't put anything better on there than what I had!
The windows and the installation were not at all what was presented and promised.
Basically they didn't do anything other that take out the old windows and doors clean up the frame so they could insert the new, assembly line, nothing special ones, and paint the old frames.
The installers were nice and polite and tried to do what they could. They did go to Home Depot and get some paint to paint the old frames to match the new window frame so it didn’t look so ridiculous.
I can't tell you the amount of money I spent, because I'm so embarrassed about it.
I was in the process of fixing up my home, and trying to do something positive, and get myself together again, as my husband had passed away a couple years ago.
But after this experience, I’m thinking I’ll just hang on to it until the market breaks, then sell it, and go live with my kids like they keep asking me to. There are too many vultures out there.