Caller asked to speak to __________________ as if they were best friends. Its a popular name so I asked which one. When asked what the call was regarding caller used one word "collections".
Advised ______________ is not involved with process and more information will get him to the right party as I was not allowed to transfer calls to employees not involved with processes. Caller then asked "Are you not feeling well or are you just an idiot? Just because he is not involved with process doesn't mean I can't speak to him. He -is- the owner of the company." And before any other exchange could occur. He hung up. Well he is definitely misinformed.
1) Without first and immediately identifying himself and his company.
Against federal law especially when representing a collection agency
2) Provided an insult rather than information to easily resolve matter
Rude and abusive behavior.
Note: I don't do the gatekeeping but I could've steered into the right direction.
when i took the call, the man asked for the owner of the company, i said "he is not here, can i take a message" and the man said "where the F*** is he?" and hung up......RUDE!
Called my home phone a few minutes ago, left message looking for "Maria Brown" with the same spiel about sealed documents, etc. Of course, I'm not, and don't know, her. Then got the same call on my cell about 2 minutes later, same message. I added the number to my block list.