This is my local Verizon FiOS office following up on a service call from a couple of days ago.    My phone service got messed up when I tried to get info about doing a report for a criminal block of a specific number.  My blocked call list was wiped out, my menu of options for incoming messages, number of rings before going to voice mail, etc. got screwed up and are still not back to where they were.  Sending tech back out tomorrow.