Called at 1600 CST. Sometimes I like to answer and place myself on mute to see what happens. ROBO voice said "please hold I have static on line" this was repeated a second time and then a Real live person came on and said "is this MS *********? The two repeated questions gave their system enough time to transfer to a live person. I just sat on mute and they disconnected. I know, I know don't answer unknown calls but just once in a while I like to play. They are on block now.