Wife had a stroke in April and just got out the middle of last month. Navient has been calling almost three to four times a week to speak to her. I have told them numerous times that she was in the hospital and couldn't talk to them, cause she couldn't speak. Shortly before she came home she was able to speak, but not clearly. Every time I tell them that she is unable to speak to them because of the stroke they act like I'm lying to them and get rude with me. She is barely able to speak clearly and is paralized on her right side and in a wheel chair most of the time and they act like they can't or won't try to understand this.
Navient calling several times every single day (and I do mean every single day). I've told them I just lost my job and can't make my payment until I get a new job, but they said I agreed to the terms when I got the loan. I'm not disputing that fact and I will happily pay! I just need to get another job first! But alas, they don't care and will continue to call several times every single day...