this person says that I have malware on my computer and that I need to go to my computer and have him help me remove it.I didn't do it he could only tell me that he knows who lives at our address by who is the owner of the phone number not the owner of the computer. If anybody has any more info I would love to hear it.
At 3:36pm est I received one of these calls referring to malware on my computer... I asked how he knew (an alert message was received in the Windows Technical Support securiety office -- bull!) and where he was calling from (Florida! Ha!) Watch out -- they charge you to 'remove it', they get you to set-up remote access, and then they download malware that destroys your hardware. They don't seem to have your email address which is suspect up-front -- so far, all inter-actions with microsoft technical support and or the help desk have been followed-up with email... WATCH OUT!!!