Ace Air had replied on www.whocallsme.com that they don't call people more than once every 4 days and that they'll take your # off their list if only you'd just call them. Well here's a Reply to that garbage!
Dear ACE AIR - (Which also goes by the name of COOL Ace Air) You are pathetic. That is NOT how it works! YOU Must check the DoNotCall list *EVERY 31 days*. Seeing that ALL of these people ARE ON IT and say they have been on it for YEARS, just like WE ARE, and they don't have and have never had a business relationship with you, then YOU are NOT doing what you are REQUIRED by LAW to do!!!!!
By the way, EVERYONE needs to call their local BBB (Better Business Bureau) and File a complaint with them. See the very last paragraph down below to see why that's vital to do, and what to say to the BBB when you call them about ACE AIR.
BBB processed a total of 64 COMPLAINTS AGAINST ACE AIR in the last 36 months!!! That's a LOT!!
These complaints concerned:
6 Advertising Issues
2 Billing or Collection Issues
4 Contract Disputes
4 Customer Services Issues
2 Guarantee Or Warranty Issues
2 Product Issues
5 Refund Or Exchange Issues
1 Failure to honor promised refunds, exchanges, or credit
4 Refund Or Exchange Issues
8 Repair Issues
1 Improper or inferior repair
7 Repair Issues
12 Selling Practices
1 Sales Complaint Issue
11 Selling Practices
19 Service Issues
Numerous ones were "Administratively Closed", which according to the BBB means that the Co. 'made an effort' (bet you anything they LIED) and/or the CUSTOMER FAILED to let the BBB know that the Complaint is STILL valid and NOT resolved. - So people, that means you must contact the BBB and then contact them again and again to let them know that you're still in the game.
www.maricopa.bbb.org - You can File a Complaint against them on the website.
Email:
[email protected]
Phone: 602-264-1721 - Or call them to File your Complaint.
Fax: 602-263-0997
4428 N. 12th Street
Phoenix AZ 85014
Also you MUST KNOW THIS - According to a Special TV Report recently aired, the BBB can be BOUGHT by these customers. I mean just look at all these complaints against ACE AIR and they get an A+ RATING!!!!!!!!!!!!!!! Something is SERIOUSLY wrong here!! UNBELIEVABLE!!
But now that the TV report is out in the Open, you should be able to inform the BBB that these guys better get an F, or you will KNOW that the BBB is being bought!
The fine is now $16,000.00 for calling anyone on the DoNotCall list. NO ONE, absolutely NO ONE needs to, has to, or even Should call YOU to have you remove their #. Their # is already on the DNC list. YOU have to STOP calling THEM!! There is ALREADY the DNC list which YOU are to go over EVERY single 31 days and YOU have to REMOVE from YOUR calling list EVERY SINGLE # that matches the DNC list!!!!!!!!!
Too much trouble for you?? boo-hoo! How about a a Sixteen THOUSAND dollar FINE?! Is that too much trouble too??
Your pathetic recording when you call 602-296-3902 says to 'leave your Phone number as that is the ONLY way to be Assured your Phone # will be taken off their list.' - WRONG!! Y O U must go over the DNC list and Remove us. WE don't have to call YOU!
WE ALSO have the PROOF of your calls, as you are also calling OUR cell phone # which still is and has been on the DNC list for over 3 YEARS! PROOF baby, PROOF! Not only that, but our Home phone as 99% of other Home phones have, also has Caller ID!!!
You can try to make up any lie you want 'Ooops we dialed the wrong # AGAIN, or thought they WERE our customer' or any other lie you want. PROOF is right here on this website that you don't even remove #'s after people DID call you and tell you to. However, NONE of us has to do that! And WE sure won't be calling you. And seeing that doesn't even work with you, no one else should ever call you either!
What we HAVE to do, EVERY single person here, is to File a Complaint on the www.DoNotCall.gov website, against these guys and get some action taken. Let them Pay out $16,000. 00 and see how that feels for being such Liars and a lazy couldn't-care-less company. MAYBE then they'll care.
And be sure to let your friends, family and neighbors know about all the people here are Outraged at this company. That ACE AIR will not abide by the Telemarketing LAW and who calls and calls anyway. Spread that Truth. Just drop it into the conversation with everyone 'Hey have you been getting those AGAINST THE LAW Telemarketing calls from ACE AIR??'
Hopefully they will go out of business, as that seems to be what they want, rather than abide by the Law!
By the way - there was recently a Program about the BBB, how people can BUY a good Rating! They actually pony up some money and they go from an F or a D to an A Rating!! So I would suggest that EVERYONE call the BBB and tell them you are 'on to them' and they had better give this rotten company an F or we'll be sure that this branch of the BBB is investigated right along with others!!
Business Name:
COOL Ace Air
Cool Ace Air, LLC
Business Address: 3933 E. La Salle Street
Phoenix, AZ 85040
Original Business Start Date: 4/1/1996
Entity Type: Limited Liability Company (LLC)
Incorporated: in AZ 2008
Principal's Name: Kwan S. Jin
Phone Number:
(602) 266-5223
(480) 389-1905
(602) 903-7052
(602) 910-6780
(800) 689-7411
Fax Number:
(602) 296-3923
Ms. Cherri Antoniou , Accounts Payable
Ms. Kellee J Bruntz , Vice President of Operations
BBB Accreditation: This business is a BBB Accredited Business... HA! What a LAUGH!!!
Date Accredited by BBB:3/20/2008
Type of Business:
AIR CONDITIONING CONTRACTORS & SYSTEMS
AIR CONDITIONING REPAIR
REFRIGERATION EQUIPMENT-SALES/SERVICE, Etc
Website Address:
http://www.coolace.com
http://www.ethicalaz.com/aceair/ ETHICAL......they have the nerve to use the word Ethical!! They wouldn't know it if it bit them.