This was an automated follow-up call from TELUS for service I recently requested.
The service was great; this phone call was not.
The first day it (the robot) called after 8:30 P.M. - not appreciated and defaulted to a generic "Brit. Columbia" Call Display name. Generally I, and many others, ignore these as junk calls for obvious reasons. I'm looking at you Call-Centre-In-India.
It (the robot) called again last night. There was a hit on the whocallsme website pointing at TELUS so I picked up. It was TELUS.
What a bone-headed move: for the most part very good to excellent service from problem report through resolution and then they drop the ball at the very end by not using the very Call Display _they have control over_ to identify their own caller. There's a Trumpism for that!
This was an automated follow-up call from TELUS for service I recently requested.
The service was great; this phone call was not.
The first day it (the robot) called after 8:30 P.M. - not appreciated and defaulted to a generic "Brit. Columbia" Call Display name. Generally I, and many others, ignore these as junk calls for obvious reasons. I'm looking at you Call-Centre-In-India.
It (the robot) called again last night. There was a hit on the whocallsme website pointing at TELUS so I picked up. It was TELUS.
What a bone-headed move: for the most part very good to excellent service from problem report through resolution and then they drop the ball at the very end by not using the very Call Display _they have control over_ to identify their own caller. There's a Trumpism for that!