Lady pretends her headset fell so she didn't hear you say hello, then after she tells you about the vacation you won in Orlando florida, she say's I'm sorry I didn't hear you, can you hear me? DO NOT ANSWER YES!
All the 612-800- numbers are scams. I have 6 or 8 of them blocked. Never answer "yes" to these computer/fake calls! See NBC Nightly News piece done recently on this. They record your "yes" then use it to say you agreed to something.