I've received this same message, with the "headset problem" numerous times. Also received the same call from 616-425-8476. I expect it is a time share invitation, or perhaps a scam to get credit card numbers. I have not stayed on the line long enough to get the details of the "offer".
Called this morning. Offered a 75% discount on a travel offer since I've "apparently" stayed at one of their resorts recently (I'm poor, I don't travel). Sounded like an automated recording. I hung up fast.