I called back 617-231-2039 and the message said, "You've reached Capital One's Fraud Department..." blah blah blah. Please call us at 1-800-955-7070. So I called that number and was put on hold "...due to high call volume..." but a person came right on within a minute, checked the number, and said the fraud department is 1-800-427-9428. I called them and they said it could be a "phishing" phone call to get some information out of you. They often ask you to "verify your social security number," or "could you please verify your account number." The guy also suggested that I can always call them directly at the phone number above (1-800-427-9428) and they will tell you if there are any problems with the account, or attempts to access information. Good luck.
Got recorded call from Capital One Fraud Dept. re: my new card app; they had my correct name. Message was to call 800-342-3084 and give my assigned access number. Or, I could call their other number: 888-213-8847. Instead, I called Capital ONe's FOR REAL fraud dept: 800-427-9428 However, calling the FOR REAL Capital One Fraud Dept. resulted in long hold times and talking to Act. Mgr's with bad attitudes. These managers saw nothing wrong with this scam because these two numbers didn't belong to Capital One.
QUESTIONS:
1/ Does any body else wonder "if" or "how" FOR REAL Capital One Credit Card applications are being diverted to this scammer's numbers ?
2/ And/or should we be as curious about the FOR REAL Capital One Corp. as we are about the "defined" 617-231-2039 scammer ?
I called back 617-231-2039 and the message said, "You've reached Capital One's Fraud Department..." blah blah blah. Please call us at 1-800-955-7070. So I called that number and was put on hold "...due to high call volume..." but a person came right on within a minute, checked the number, and said the fraud department is 1-800-427-9428. I called them and they said it could be a "phishing" phone call to get some information out of you. They often ask you to "verify your social security number," or "could you please verify your account number." The guy also suggested that I can always call them directly at the phone number above (1-800-427-9428) and they will tell you if there are any problems with the account, or attempts to access information. Good luck.
Automated call system claiming to be from "Capital One Fraud Prevention", had my first and last name and wanted to verify it, also asked for my year of birth, then wanted to confirm a balance transfer to take effect today Nov 26. I did not confirm the balance transfer.
I called the REAL Capital One Fraud Prevention at 1 800 427 9478 to notify them and alert them of the phishing. They do not care, did not even want these hacks phone number, and can not put any kind of balance transfer block on the account. The employee I spoke with seemed totally nonplussed that someone has access to their customer database and got not only my first and last name, but knew that I'd just activated a brand new MasterCard yesterday. He said they can't do anything until "something happens", but if I was still concerned I could write to:
Capital One Fraud Alert
P.O. Box 26074
Richmond, VA 23260
I really hope that the employee I spoke with was the exception and not the rule, because C1 SHOULD be concerned and SHOULD be able to do something, or at least be interested in the phone number of these jerks.
they called wanting saying they had information about my husband that they thought was being used fradulantly, then asked to verify his bday and gave him a number to call 800-955-7070. When he called the guy on the phone asked for his bday again and his ssn, which he had to repeat 3 times b/c the guy on the other end was Indian and could not understand his southern drawl (so he said). I am REALLY worried about this especially since someone has his ssn. Was that number he called back really a capital one number or a scam??? What can I do now!!