West Asset Management BBB® Accredited Business Seal
BBB® Accredited A+ Rating
248 complaints closed with BBB in last 3 years | 84 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 216
Billing / Collection Issues 5
Delivery Issues 9
Problems with Product / Service 18
Guarantee / Warranty Issues 0
Total Closed Complaints 248
Additional Information
BBB file opened: 02/02/1975
Business started: 05/01/1969
New Owner Date: 10/01/2007
Type of Entity
Corporation
Incorporated: December 2004, DE
Contact Information
Principal: Ms. Quannetta Hayden (Legal Compliance Coordinator)
Ms. Kate Cutler (General Counsel)
Ms. Nancy Van Hoven (Senior Counsel)
Business Category
This company offers accounts receivable management services; such as, collections, pre-collections, training, consulting and billing. They also provide payment monitoring, overpayment recovery and accounts receivable clean-up services.
Several calls from 623-242-0188 asking if I am (my daughter's name) and refusing to tell me why they are calling saying they could only give information to her about a "personal matter". I gave them no information. Told me to have her call back to 1-888-843-0014. Searching online reveals that this is a scam agency with several complaints. When they call they leave a message (same as if you answer phone) "am I (person's name)?, etc...
West Asset Management BBB® Accredited Business Seal
BBB® Accredited A+ Rating
248 complaints closed with BBB in last 3 years | 84 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 216
Billing / Collection Issues 5
Delivery Issues 9
Problems with Product / Service 18
Guarantee / Warranty Issues 0
Total Closed Complaints 248
Additional Information
BBB file opened: 02/02/1975
Business started: 05/01/1969
New Owner Date: 10/01/2007
Type of Entity
Corporation
Incorporated: December 2004, DE
Contact Information
Principal: Ms. Quannetta Hayden (Legal Compliance Coordinator)
Ms. Kate Cutler (General Counsel)
Ms. Nancy Van Hoven (Senior Counsel)
Business Category
This company offers accounts receivable management services; such as, collections, pre-collections, training, consulting and billing. They also provide payment monitoring, overpayment recovery and accounts receivable clean-up services.
To File complaints FDCPA/TCPA violations:
Your State Attorney General
Their State Attorney general
www.naag.org (you can find your state AG at this link).
https://www.ftccomplaintassistant.gov/#&panel1-1
http://www.consumerfinance.gov/complaint/
http://www.rcfp.org/reporters-recording-guide/state-state-guide
http://www.dmlp.org/legal-guide/recording-phone-calls-and-conversations
Also with the BBB and follow completely through with it.
http://www.creditcards.com/credit-card-news/c ... ations-1282.php
http://www.consumer.ftc.gov/blog/haunted-phantom-debt
Seek a FDCPA/TCPA Attorney if need be.
***A company must be licensed in their state as well as the one they are trying to collect in if two different states are involved.
Some Tips:
*Keep all messages
*Take a picture of your Caller ID
*Keep any and all conversations recorded to your states recording laws, some require they be told, others do not. This can be transferred to a recording device.
http://800notes.com/arts/Jb8EW-eDhQA/harassin ... ou-need-to-know
See Residents post here also:
http://800notes.com/forum/ta-34af6a034ba34b6/unending-collection-calls
Templates of Letters:
http://800notes.com/Phone.aspx/1-319-242-7350
http://www.ftc.gov/os/statutes/fdcpajump.shtm
http://www.consumerfinance.gov/askcfpb/search ...
http://www.consumer.ftc.gov/articles/pdf-0096-fair-credit-reporting-act.pdf
http://www.consumer.ftc.gov/articles/0149-debt-collection
*Keep a notebook handy for writing time,date, who you spoke with and what the conversation detailed.
*Check your SOL for your state as well.
*Attorneys need to be licensed as a DC to collect, all DC's must be licensed in their state as well as yours if different.
http://www.insideedition.com/investigative/93 ... debt-collectors
The same number is calling my phone. At least once a day!! My husband asked what it was regarding and they wouldn't tell him a thing. They said it was personal and they needed to speak with me directly. Did you ever find out what it was?