I submitted my claim online and I was given the choice of a phone call from 8:00 to noon or noon to 5:30, it is now 6:30. That and the odd area code and the "unavailable" on the caller ID meant I missed the call. :-( USAA is usually better than this.
This is indeed USAA. The reason I know this is because my husband was involved in a traffic accident with a client of USAA and that is the number that called us the other day. I did not answer at first as the caller ID came up as UNAVAILABLE but picked up as soon as she started to leave the message regarding our claim against them.
Yes, this number is USAA. Even if someone at the company calls you from USAA, this is the number that shows up. At least it does on my home phone and cell. I have been in he process of changing my checking and saving acct to USAA and I have been talking daily with my contact there. Whenever she calls me back, this is the number that comes up.