Got a call from this company, the day after I serviced the Lexus at the dealer in South El Monte, CA.  Wanted to sell me extended warranty service on my car.  Put me on hold for 5 min, then the call terminated.  I knew they were not selling from Lexus Corporate, b/c we purchased a 100K extended warranty on the Lexus that was serviced that day, and that information is available to all dealers and Lexus Corporate.  So they proved the following:  (1) Clueless about my car  (2) Not really Lexus calling (3) Don't know they are competing with Lexus to sell the same service  (4) Couldn't handle their own call which is an easy piece of cake thing for a business, how do you think they will perform with a complex extended warranty claim (not well at all).

The good thing is I called back (more than once) and made sure my number was not on their Do Not Call list.  They answered with a live operator on the third ring.  I called back a couple times to make sure I was in their system for their Do Not Call list. They told me I was already on, so their back-end database update is near real-time and available to multiple CSRs.