Yes, agreed with the VERY POOR customer service and communication from Toyota Financial. Payments made today state on the website they will post today, but never show up in the records until later. Meanwhile, the calls continue from many different numbers, all of which I have blocked. Also agreed that collections and payments dont communicate with each other, and these stupid recordings keep calling; "this is a very important call for customer name, if this is customer name, please press one, if not..." What. ever. If they cant give me a person calling to collect on my account, then I cant give them the time of day to play their stupid recorded call games. I block all the calls that come thru and have paid my account up to date. I bet the calls keep coming until collections/payments departments finally coordinate the fact that my account is up to date. What a mess. And they wonder why people dont answer their phones with this incompetent garbage. Yes, they have a right to collect debt, but fix your screwed up system and be up to date.
Tou, i understand your comment about paying the car note. However, Toyota has taken as much at 12 days to process a payment. TWELVE DAYS. During that time the calls continue. In addition, as soon as your account is one day late they start calling, but the system DOES NOT reflect when the payment has been received so the calls continue for about five days AFTER they have posted the payment!!! When you do answer the phone you have to wait while the rep pulls up your account and when you tell them the payment was made they say..."oh yes, i see that here. Can you explain why you were late?"
Yes, by all means pay your bills on time and the calls won't come, but Tou, their system is a joke.
It does make me wonder.....Is "Tou" some sort of moniker for Toyota and you are simply a Toyota rep monitoring disparaging comments on the system? If so, here's a hint, FIX YOUR SIDE and then come whine about non-payment.
Toyota financial has two systems, one for collections and one for payments and they don't talk to each other. Even if you've made payment or a payment arrangement until it posts to your account the collections people will call. They also call "proactively" to make sure you pay your bill on time if you've ever had a late payment. So they will hound you forever, even if your paying. Its obnoxious, and I will never finance a car through them again.
Yes, agreed with the VERY POOR customer service and communication from Toyota Financial. Payments made today state on the website they will post today, but never show up in the records until later. Meanwhile, the calls continue from many different numbers, all of which I have blocked. Also agreed that collections and payments dont communicate with each other, and these stupid recordings keep calling; "this is a very important call for customer name, if this is customer name, please press one, if not..." What. ever. If they cant give me a person calling to collect on my account, then I cant give them the time of day to play their stupid recorded call games. I block all the calls that come thru and have paid my account up to date. I bet the calls keep coming until collections/payments departments finally coordinate the fact that my account is up to date. What a mess. And they wonder why people dont answer their phones with this incompetent garbage. Yes, they have a right to collect debt, but fix your screwed up system and be up to date.