YES! They actually do log in with you--my computer started yelling at me and the scammer from India said "no, your MacAfee security is not working, I can take all these off, you have been hacked, and then he showed me how he could move my mouse, login to EVERYTHING financial on my computer..it cost me just over a hundred dollars to get them off, and they wait a few weeks and call again. NO MATTER HOW BAD YOUR COMPUTER IS (they call after they do something to it), do not answer, Take your laptop directly to BestBuy and get a Kaspersky or something--they are all competing now, fighting for control os security dollars. google. windows 10, and many more.