Yes, it comes from Remote Support. Its a company that tells you that it will clean all the unwanted viruses off your computer by taking it remotely over. STAY AWAY FROM THEM. I got sucked in and they are horrible. They never did clean my viruses, they just hid them. Said they would call on a monthly basis, not true. Since August 2011, I have had two calls. The first I missed and the second one today. They can kiss my royal tush.
IF ANYONE GETS A PHONE CALL FROM THIS #, A TROJAN VIRUS HAS INFECTED YOUR COMPUTER... IT WILL SHOW THAT THAT A FATAL ERROR OR SEVERE ERROR HAS AFFECTED YOUR HARD DRIVE... A BUNCH OF WARNINGS WILL COME UP FOLLOWED BY A SCREEN THAT ASKS YOU TO ENTER YOUR INFO, INCLUDING CC INFO, TO "FIX" THE PROBLEM... IT WILL NOT TAKE THE INFO, BUT YOU WILL GET A PHONE CALL THE NEXT DAY BY SOMEONE WHO CAN NOT SPEAK ENGLISH STATING THEY ARE GOOGLE... MY PHONE CALL WAS HELLO? FIRST THING THEY SAID IS "IS YOUR COMPUTER BROKEN?" THATS WHEN i KNEW IT WAS SOME SORT OF SCAM!! I THEN GOOGLED THE PHONE NUMBER AND IT BROUGHT ME HERE... ANYWAY LONG STORY SHORT, ALL OF YOUR FILES ARE HIDDEN, NOT GONE... GO TO THIS WEBSITE WWW.BLEEPINGCOMPUTER.COM/VIRUS-REMOVAL/REMOVE-SYSTEM-DEFRAGMENTER
IT WALKED ME THROUGH, ISOLATED THE THREATS, GOT RID OF THEM THEN SHOWED ME HOW TO RECOVER ALL MY FILES... AND ITS FREE!!!