This service is a rip off! It is a way to pre pay collect calls from the jail. By the time I put $25 into the account my son stopped calling. They took out a $4.75 processing fee off the top. When I called to get a refund they took another $5 service fee. So after having my account charged $25, I got zero phone time and they will refund me $15.25 in 30 days. Never again!