This number is the direct line to a Bank of America employee named Jim Allen.  He is not to bright and extremely bored.  He likes to insult you and make you feel small, which leads me to beleive that he has self confidence issues stemming from a life time of being left out and picked on, even by his own mother.  I feel bad for him so when he calls I answer and let him rain down his insults as a portrayl of his sad, pathetic existence.  I wonder if Bank of America condones this practice, if they don't I wonder how long he will have a job?  Suicide watch anyone?