I returned the call of Ms. Grant, which was the Business Department of Ingalls Hospital. I was asked to settle my account for services rendered. I asked what was the date of service. Service date was August 14. I asked when was the invoice dispatched. I was told September 5. I told them, you do realize that today is September 5th, don't you. I don't recall the USPS moving that fast. When I receive the invoice, I will review it and contact you should I have any questions. Since, the call was being recorded, I told the person to inform her management to please update their policy for harassing former patients until at least 30 days after due date of the invoice.
I received a call asking me to call Lisa Grant at Ingalls Memorial Hospital at 708-566-8354. I called and was put on hold for ten minutes and left a message. At first I thought it was an emergency but now I know it was a bill collector. I have no unpaid bills.
My husband also received a call from Ingalls Hospital asking him to call Lisa Grant at (708) 566-8354. This is the second time he has received such a call. This new procedure they have adopted is very stange and is most likely a tactic to get a quicker response from people who may have inadvertently not yet paid a bill. I am on hold now at the number but will be hanging up...I do see a small bill in my "to-do" spot on my desk that I only recently received in the mail..I will just pay it -- it is quicker than waiting on this line!
This just occurred to my as well, thank goodness people are typing their experiences on this site. I called from a work phone, music played for ten minutes, then it totally and politely, I may say, asked me to leave a name and number.
I proceeded to hang up and it did the same process. The sad part about this is this voice message system called my cellular phone - allowed me to pick up the phone and it was programmed to leave a message NOT respond, indicating to call Lisa Grant at 708/5//68354. Who really has time to sit on the telephone during end of work hours to listen to their programmed music.
Thanks for the entries everyone, just wanted to support the effort.
"Lisa" is the phone system, not a real person, so don't bother asking for her. Just call the hospital and get transfered to the correct department. It's faster then calling "Lisa"
I returned the call of Ms. Grant, which was the Business Department of Ingalls Hospital. I was asked to settle my account for services rendered. I asked what was the date of service. Service date was August 14. I asked when was the invoice dispatched. I was told September 5. I told them, you do realize that today is September 5th, don't you. I don't recall the USPS moving that fast. When I receive the invoice, I will review it and contact you should I have any questions. Since, the call was being recorded, I told the person to inform her management to please update their policy for harassing former patients until at least 30 days after due date of the invoice.