I am a Comcast customer who keeps getting cold calls trying to get me to sign up for telephone service through Comcast. This has been happening on a daily basis since I replaced my old cable box and bought a new cable modem. They tried to sell me increased cable services which I ok'd at first, but they lied about the cost. The final bill came in at $70 above what the telemarketer promised. So to punish Comcast I canceled the new services and got rid of premium services like HBO, Cinemax etc. I spent 20 minutes trying to call 1-800-xfinity and then decided to chat online with a Comcast representative to get the calls to stop. The rep promised the calls would stop. Shortly after I finished chatting with the Comcast rep. they turned off my internet service, including my Ooma phone service. So now Comcast can't call me, unless they turn my internet service back on. I failed to see there might be a catch 22 to requesting that they not call me. After waiting 12 hours to calm down I went to the local Comcast office and they assured me they would turn my internet service back on. I got back home and it still wasn't working. Repeated a trip to Comcast with same results. I tried using my old DOCSIS 2.0 modem and it worked fine. Can anyone tell me how Comcast can kill a brand new DOCSIS 3.0 modem? They did the same thing to the cable box two months ago.
They called me on May 30, I was not in so did not answer. I am a customer of Comcast (internet), and they can easily reach me by email. Why would they call me? It could be a political organization lobbying for support of Comcast's proposal to control NBC Universal. A survey? Just guessing. Whoever it is, I don't want to waste my time with them.
It is a call from someone purporting to be Comcast. I cut them off and told them that I was glad that I called as I was looking to speak with someone about cancelling my service with Comcast. This really put the poor guy back on his heels. He wanted to know if there was a reason why I wanted to cancel my service. i told him that it was high costs for cable TV and too many unsolicited telemarketing calls. It was priceless!
They have called me many times since I cut off all but internet service. If there were any other hi speed service here I wouldn't have anything to do with them.