They tell you that you stayed at one of their resorts and have now won some additional stay somewhere. You get to go to Orlando and everything's paid for.
This call was a recording "This is Josh from the Customer service department, can you hear me ok?" Do not respond yes. They record your voice saying yes then use it as an agreement to purchase things through your phone. There have been news reports to this effect. Your best bet is if you answer and someone asks if you can hear them ok is to just hang up.
Called my cell phone at 3:26 pm today. This is a recording because I've gotten the exact same message before from "Emily" including the opening remark about having trouble with her headset. Here's what Google Voice captured:
Oh, I am so sorry about that. I was having a little problem with my headset anyway. My name is Emily, and I'm calling because you stayed at one of our resorts in the past and you qualify for a 75% savings on an amazing 4 day 3 night vacation Getaway in Magical, Orlando, Florida and a 3 day 2 night stay in sunny South Florida where you will then depart on a fabulous 2 night cruise to the bahamas and as an added bonus you'll receive an unlimited mileage rental car. So you can visit all the attractions now. Here's the best part we're going to include your breakfast lunch and dinner for your entire vacation as well as your entertainment on board the cruise, and I only have a few questions to ask before a transfer you to a personal travel coordinator who will give you all the details on your vacation, okay? I'm so sorry. I didn't hear you. Clearly can I ask you a few questions before a transfer you to a travel coordinator who will give you all the details on your amazing vacation? Can I ask you a few questions before a transfer you to a travel coordinator? Who will give you all the details on your amazing vacation?