I am posting this a 2nd time so one misses it. Please read on, it contains info on how I finally received a cancellation & refund from this "dream vacation"!
I had the same situation happen, but I finally managed to receive a cancellation number from them & a refund within 5-10 business days! After much prodding, they also will send me written information stating the cancellation and cancellation number. I hope that this thing happens & I can put this nightmare behind me!
But, please note that you have to call MULTIPLE TIMES (I called 6 times before I got this); you will be tossed around between departments; you will be put on hold for 20minutes even more; they will try to better the offer & give you more crazier discounts and sweet talk you; they'll try to make you feel stupid for having taken this in the first place & so on. But PLEASE be assertive, patient & single-minded; let them know that you ONLY want a full refund & a FULL Cancellation. Nothing more & nothing less! You'll have to argue around in circles, but believe me, it can be done.
In the meantime,please follow these steps:
1.) Call your credit card company to freeze your account & to monitor any charges being taken by the floridabahamascruisevacations
2.) Fill out a complaint form with the Florida Dept of Agriculture & Consumer Services. FloridaBahamasCruiseVacations were willing to give me a refund,once they heard that I did this. Here is the link: http://csapp.800helpfla.com/CSPublicApp/Complaints/FileComplaint.aspx
3.) Fill out a complaint with the Better Business Bureau & with Florida Attorney General Office. These vacation guys don't like to hear this either.
4.) Florida allows you to get a full refund & cancellation within 30 days of purchase or a vacation certificate,whichever comes later. They will tell you that you are out of state & don't qualify.BUT YOU DO! Also know the return laws for your state/province.
5.) Act ASAP! Since other readers had posted (I did a lot of research) that when they called back after 3-4 days,they were told that they were only eligible for a refund within the first 72 hours. The sooner you can bother them repeatedly about a refund,the sooner they will realize that you are too much trouble for them & will eventually crack!
6.) Once you get that elusive cancellation number from them,ASK RIGHT AWAY to be put on their "DO NOT CALL" & "DO NOT MAIL" lists! \
7.) FOLLOW up with the company every day or as frequently as possible to make sure you are getting your refund & they are giving you the same information everytime! These guys have a tendency to "slightly" alter their story everytime! For example, I was told that I would get a refund & cancellation,but they couldn't send me a written confirmation of this, but that the process would be done. I followed up a second time, and they will finally send me written confirmation of the cancellation!