I too continue to receive calls from these SOB's. Have commented here before under different numbers, they have a bunch. Just sent them an email to try to find out if they are a legit business, scum robo caller or have been hacked. Never have done business with them. Several weeks ago reports were going around about them trying to collect from people saying they had small balances on various accounts and asking for personal info.
First month, paid bill off but never received bill. I made a mistake on the amount and actually had a $ 2.00 balance. Following month, statement was postmarked 3 days AFTER the payment date on the enclosed statement: was charged $ 35.00 for a $ 2.00 balance. Despite providing a copy of the envelope and statement, they refused to remove the late charge, claiming customers are responsible for making payments on time, and that their monthly statements are merely provided as a courtesy. That was the first 3 months I had one of their cards. This is monh #6, and once again, another $ 35 late charge. Why is it I only receive a "courtesy notice" AFTER a late charge is levied? But to prove they mailed a statement after the due date, and still get charged a $ 35 late fee on a $ 2.00 balance? I had an 850 FICO credit score - hate to see how that $ 2.00 fiasco has affected it......sneaky business practices, Comenity......have to resort to literal falsehoods and accounting shenanigans to earn a buck? Perhaps, business ethics and common sense would be respected, appreciated and reciprocated, by loyal and credit-worthy customers would serve Comenity better. Their definition of courtesy is hardly worth $ 35 a month, especially after providing tangible evidence of their error. But to be so ignorant as to claim billing statements are only provided as a courtesy doesn't even deserve a response from me. Besides, it would be comprised of polysyllabic words, and far too intellectual for those in their courtesy department. So where is the number for the accounting department? Professionalism? A huge DUH!