I received a call from Manish, Is this a real opportunity?, I asked him to send me an e-mail and this is what he sent me

My name is  Manish  and I am a Recruiter with Infotree Services. With reference to your resume registered at Monster.Com, I have an urgent opening with me, which appears to match your profile. The opening is with AT&T. Please let me know if you are still looking around for a job or a change.
I have listed the job description for your reference.
Please shoot me an acknowledgement Email that you are giving me the authorization to represent your resume at AT&T along with an attached copy of your updated resume ASAP. Reply me with your best contact no so that I can contact you.





Job Description: Staff help desk taking incoming calls from AT&T employees, generating a ticket through a ticketing system and conducting trouble resolution on each issue. Trouble resolution will consist of resolving trouble through documented methods and procedures, working through documented troubleshooting procedures, and escalating issues as needed based on documented escalation processes. The resource will also be responsible for closing tickets and documenting resolution.

Skill Experience Need

·  1) Phone Experience - incoming calls Intermediate Desired

·  2) MS Office Suite Intermediate Required

·  3) SAP Application experience, preferably e-recruiter Intermediate Desired

·  4) Decision making skills Expert Required

·  5) Database entry Intermediate Desired

·  6) Customer Service Skills Expert Required