This is ocwen bank. They are a loan servicer. This means that they could be calling you on behalf of what ever investor who owns your mortgage and has hired Ocwen to service the loan. Think of it this way. There are two parts to your loan. the company who owns the mortgage and the company who you talk to when you have an issue. The company you talk to is the servicer. Some times the servicer can be a big company like B of A. Thus even though B of A calls you on your mortgage, it does not mean that they own the mortgage. They would simply be there servicer. Rarely, but possible is the situation where the investor and the servicer are the same people. Ocwen is a huge company. they have many large contracts with large lenders including FHA, VA, Freedie and Fannie (and many more). They have devised a scheme where they not only service your loan, but if it defaults they spin the foreclosure off to a company called altisourcehomes who used to be a subsidiary but now is independent. Ocwen allows Altisource to charge a higher commission on the sale of the foreclosure and then takes a cut. they funnel hundreds of listings per month through a broker named David Judd. They use an online offer submission system to allow for the offers to be submitted directly to the asset manager. All phone calls are routed via India. They routinly mislead consumers by placing fake offers on the homes to try other consumers to make offers. But they have many more challanges than this. One of the biggest is that Judd is not on every MLS system for the 8 states that Altisource serves. This means that most buyers and agents cant even find the properties. The REOs sit there for months, even years. They are not concerned about getting top dollar on the REOs or moving them fast. They are all making a huge amount of money. I wrote a email to my governor about it. They wrote back and said that it was a serious accusation and that they could not investigate it unless I was willing to write it out by hand and send a signed copy. Really it boils down to the fact that Ocwen is to big. They are slowly handling the REOs and no one wants any more problems.
I am a Realtor and my client found a home on the internet at Realtors.com. The only number to call was an 888 number. That number directed me to www.gohoming.com. The website has REOs and you bid on the property through them. I filled out the info to show interest in the property. I then got an email from Altisource. We didn't purchase so I don't know how reliable they are. This 770 number was in the email.