this number belongs to A1 Home Services in Roswell, GA 30076 however said, this business could be out of service because the BBB has the number listed for Optima Service Solutions. Sounds like they are some sort of a recruiting center for Best Buy and are wanting to visit with companies who would consider installing Best Buy's products. Gave an 800 number with a name and extension. Now, just so you know companies like these will only pay a certain amount to perform any services. A flat fee or a lower than average hourly wage. They will not pay what as a business person would charge because companies such as Best Buy will up charge the customer for you to come out to their home. Thus making money off your back. It's not illegal by any means but since I'm in the business to stay in business, we have to charge accordingly. No apology coming from me because with me I do ok, with business such as these I would make lower than minimum wage and my employees whom I pay do far better than that. Remember it's your truck, tool and time to do their work. Having customer Joe or Mary to pay twice what you get isn't worth the trouble. Besides, if anything should happen, it will be you going back out there for nothing not the company. Any claims made will be filed on you and the company will be holding their hand out either from what they owe you, you personally and or claim filed on your insurance. Speaking of holding their hand out, they are not very quick to pay either, unless they happen to change their policy. Normally what happens is that the service providers they hired before you quit on them because of lack of payment or it was taking to long. You be the judge.
this number belongs to A1 Home Services in Roswell, GA 30076 however said, this business could be out of service because the BBB has the number listed for Optima Service Solutions. Sounds like they are some sort of a recruiting center for Best Buy and are wanting to visit with companies who would consider installing Best Buy's products. Gave an 800 number with a name and extension. Now, just so you know companies like these will only pay a certain amount to perform any services. A flat fee or a lower than average hourly wage. They will not pay what as a business person would charge because companies such as Best Buy will up charge the customer for you to come out to their home. Thus making money off your back. It's not illegal by any means but since I'm in the business to stay in business, we have to charge accordingly. No apology coming from me because with me I do ok, with business such as these I would make lower than minimum wage and my employees whom I pay do far better than that. Remember it's your truck, tool and time to do their work. Having customer Joe or Mary to pay twice what you get isn't worth the trouble. Besides, if anything should happen, it will be you going back out there for nothing not the company. Any claims made will be filed on you and the company will be holding their hand out either from what they owe you, you personally and or claim filed on your insurance. Speaking of holding their hand out, they are not very quick to pay either, unless they happen to change their policy. Normally what happens is that the service providers they hired before you quit on them because of lack of payment or it was taking to long. You be the judge.
This company also installs for Home Depot. They are a completely incompetent company. We recently purchased a new fridge, microwave, stove, dishwasher, washing machine, and dryer from Home Depot. We were told the items would be delivered on a Monday and installed the next day. A1 Home Services called the wrong number for confirmation of installation (despite being provided the correct number). Eventually, they called the secondary number on file. The call came through at 8:49 and was returned 20 minutes later (I was also on hold for 10 minutes prior to speaking to someone). Since the phone call was not received in a 15 minute time frame (that we were never made aware of), they refused to install our products. The situation could have been avoided if they had called the correct number. When we let them know they were calling the wrong number, they still refused to help us. It has honestly been the worst customer service experience I have ever had.