A woman just called to ask for "the person in charge of banking decisions". Not in. "When would be the best time to call?" Not sure of their schedule today. "What is the name of that person?" I'm not going to give you a lead until I know if they're interested, so what is the nature of your business? "We're not trying to sell you anything. We're just surveying for an 'Excellence in Banking Award'." Well, they've declined participation in that before, so... "I'll just call back later."